After-Sales
Technical Service
Our technical service team keeps your machine running without interruption through remote connection and on-site intervention. On LAN/Wi-Fi connected models, many issues can be diagnosed remotely.
How Does the Process Work?
Submit Your Request
Report the fault or need via the service request form, phone or e-mail.
Remote Diagnosis
On connection-enabled machines the issue is examined remotely; many cases are resolved on the spot.
On-Site Intervention
If needed, our service team schedules an on-site intervention.
Verification
After the intervention, the machine is verified with a cutting test and a report is shared.
